Accepting an order
The order confirmation email does not signify our acceptance of your order, nor does it mean that the Parc Mille Lieux de la Colline has agreed to sell tickets, products, seasonal passes, gift certificates or other products mentioned.
Parc Mille Lieux de la Colline reserves the right, without prior notice, to refuse to do business with a client and/or to set a limit on the number of items that may be ordered. At any time, it may be necessary for the Parc Mille Lieux de la Colline, to verify either personal or credit card information before accepting an order.
Legal warranties
These legal warranties also apply to this current sale.
The following warranty will in no case reduce or remove the manufacture’s legal warranty, where one exists.
Tickets / Seasonal passes / Gift certificates
Claiming tickets / Seasonal passes / Gift certificates
Important:
Before purchasing your ticket, seasonal passes or gift certificate, please ensure that your printer is in good working order. To read your receipt and other tickets, you must also have Adobe Acrobat Reader installed on your computer. The program is available to download for free here: http://www.adobe.com/products/acrobat/readstep.html.
Purchasing tickets / Seasonal passes / E-gift certificates
Once your purchase has been confirmed, you’ll receive a confirmation email with a receipt. This email will not give you access to the Parc Mille Lieux de la Colline. You must present the ticket attached to the email. Every e-ticket features a mini barcode. It’s a unique code assigned to your transaction and cannot be photocopied.
The e-ticket must be printed and presented upon arrival at Parc Mille Lieux de la Colline. The barcode will be scanned on site. The barcode provides one entry.
If several tickets were purchased, each will provide one entry to the Parc Mille Lieux de la Colline. If a ticket was previously presented at the ticket booth, the scanner will consider the ticket invalid. If this occurs, a piece of photo identification and the credit card used to make the purchase will be required to validate the ticket.
Responsibility and refunds
The e-ticket represents a contract between the buyer and the Parc Mille Lieux de la Colline. The buyer agrees to pay the amount indicated on the receipt, including fees (if applicable). The amount charged will appear on your next statement under Parc Mille Lieux de la Colline. No refund or exchange will be granted.
The e-ticket holder assumes all responsibility in regards to the risks and dangers that may result from visiting the Parc Mille Lieux de la Colline, whether incurred before, during or after, and waives all claims for loss or damage, however arising. The Parc Mille Lieux de la Colline, will not be held responsible for direct or indirect damages or problems which may have occurred during the visit.
Types of e-mails
It is important to note that the timeframe in which the confirmation email is delivered may vary depending on the type of messaging used. In case of non-receipt of this email, the buyer must contact the Parc Mille Lieux de la Colline administration office at [email protected], 418 698-7000, ext. 6822. Upon verification of identity, the confirmation email will be forwarded to the buyer at the email address listed in his or her file.
If you use Outlook Express and are unable to open the attachment containing your e-ticket, we suggest the following:
- Click Tools, select Options and click the Security tab.
- In a dialogue box will be a checkbox labelled: “Do not allow attachments to be saved or opened that could potentially be a virus”. Uncheck this box and click Apply.
- Return to your email, open the attachment and print your ticket.
- If you would like to save this security option for future emails, simply return to the Security tab and recheck “Do not allow attachments to be saved or opened that could potentially be a virus”.
Recommendations
- Bring a piece of photo identification and the credit card used to purchase your ticket with you to the event.
- Protect your ticket like you would any valuable object.
- Do not purchase an e-ticket from someone you don’t know. It may be an unauthorized copy. The e-ticket holds no resale value.
Need assistance?
For all questions concerning online purchases, please contact the Parc Mille Lieux de la Colline administration office, between 9:00 a.m. and 4:00 p.m., Monday to Friday, at 418 698-7000, ext. 6822. You may also contact the Parc Mille Lieux de la Colline administration office at [email protected].
Thank you for using the Parc Mille Lieux de la Colline online shopping. Enjoy!
Product descriptions
The Parc Mille Lieux de la Colline and their affiliates are always working to make sure the website is accurate. However, the Parc Mille Lieux de la Colline does not guarantee that product descriptions or any other content on the website parcmillelieux.com are exact, complete, reliable, up-to-date or free of error. If a product offered by the Parc Mille Lieux de la Colline does not match its description, please contact the Parc Mille Lieux de la Colline.
Price
Our prices are indicated in Canadian dollars and all applicable taxes are applied. All orders, whatever their origin, are payable in Canadian dollars. The Parc Mille Lieux de la Colline reserves the right to change prices at all time. The products are always billed based on the rates in effect at the time the order is placed.
Taxes
The Parc Mille Lieux de la Colline is subject to Canadian sales tax. Taxes applied include the PST (Provincial Sales Tax) and the GST (Goods and Services Tax).
Payment
Purchases shall be made by credit card: MasterCard or Visa. The proposed fees must be paid according to the payment procedure described in the registration process. The client agrees to pay the total cost and any expenses related to the purchase of the product, including taxes. The Parc Mille Lieux de la Colline can change the price, after notifying the client. The client is solely responsible for paying for the product. The user is responsible for paying for the product by credit card. The Parc Mille Lieux de la Colline is not responsible for payment problems related to the e-store.
Return and refund
The e-ticket represents a contract between the buyer and the Parc Mille Lieux de la Colline. The buyer agrees to pay the amount indicated on the receipt, including service fees (if applicable). The amount charged will appear on the buyer’s next statement under the Parc Mille Lieux de la Colline. No refunds or exchanges will be granted.